FAQs

I made a wrong order, how can I cancel my order?

If you would like to cancel your order, you may cancel by emailing 

hello@dumboapparel.com within 24 hours after the order has been placed.

I entered the wrong shipping address on my order!

You may cancel your order by emailing hello@dumboapparel.com within 24 

hours after the order has been placed.

Where do you ship to?

We ship to Canada and the US.

Can I return or exchange my items?

Unfortunately, we cannot process a return or an exchange due to hygienic 

Purposes. All sales are final. 

Can I get a refund?

Unfortunately, we cannot give refunds to already shipped items. If there are 

major issues with your order, you can contact us by emailing 

hello@dumboapparel.com

What payment method do you accept?

We accept American Express, MasterCard, Visa, Apple Pay and Paypal.

Do you have buttons on every scrub cap?

Yes! We installed the buttons on every scrub cap to hold your mask. This will 

prevent your ears from being sore. This has no extra charge added. 

How is the fit of the scrub cap?

Generally, our scrub cap should cover your ears and will fit a medium sized bun 

under the cap. There is also an elastic band to accommodate for more room. 

I’m worried about my forehead skin!

Don’t worry, we got a soft cotton sweatband sewn-in to keep your forehead snug and sweat free.

Can I do a bulk order?

Yes, you can contact us to discuss your order at hello@dumboapparel.com

Need help?

Contact us at hello@dumboapparel.com for questions related to refunds and returns.